HELP

Support

Write to us at hola@digalo.app. A real person answers, usually within two business days.

Manage or cancel Pro

On your iPhone: Settings › Apple ID › Subscriptions › Dígalo. Cancel at least 24 hours before renewal.

Refunds

Purchases go through Apple, so refunds do too: reportaproblem.apple.com.

Lost your progress or Pro?

Open Settings in the app and tap “Restore purchases” with the same Apple ID.

Report a conversation

If a character said something wrong or upsetting, email us the date and time. We read every report.

Delete my data

Email hola@digalo.app with the subject “Delete my data”, from the Support link in the app so we can find your anonymous account. Within 30 days we delete your chats, call summaries, story progress, preferences and notification tokens, and ask our providers to delete their copies. We keep only purchase records required by tax law.

Deleting your data also removes unused call time and can’t be undone. To stop paying for Pro, cancel it in your Apple ID: deleting data doesn’t cancel a subscription.